Rider Bill of Rights
Effective date: November 5, 2026
Every Donkeyvan rider is entitled to these commitments from our drivers and our platform.
- Never turned away for your mobility needs. Walkers, wheelchairs, canes and scooters are why we exist. No Donkeyvan driver will ever decline your ride because of your mobility device or the help you need.
- Dignity and respect. You'll be treated with courtesy and patience, and given the time and help you need to get in, ride and get out safely.
- Clear pricing and timing. You'll know the fare before you confirm, and you'll get real-time updates on when your driver will arrive.
- Privacy. Your health information and trip details stay confidential and are shared only as needed to complete your ride.
- A voice. You can rate every ride, report a concern and get a timely, fair response.
Driver Bill of Rights
Effective date: November 5, 2026
Every Donkeyvan driver is entitled to these commitments from our riders, our facilities and our platform.
- A safe ride for everyone. You'll never be asked to put yourself at risk. If a situation becomes unsafe — threats, violence or a medical emergency — contact Donkeyvan support right away. We'll make sure you and your passenger both get the help you need. Mobility needs are never a reason to decline a ride.
- Clear information up front. You'll see pickup, destination, mobility needs and special instructions before you accept a ride.
- Fair, transparent pay. You'll know how pay is calculated, and you'll be paid accurately and on time.
- A fair hearing. Ratings and complaints are reviewed fairly, and you can respond before any action is taken on your account.